No effort or expense is spared by "Oter Israel" when it comes to the quality of our products, which is so critical concerning Torah scrolls, Tefillin, Mezuzot, and Megillot.
All the work at "Oter Israel" is conducted in an atmosphere of le-shem kedushat mitzvah, "for the sake of the sanctity of the commandment."
"Oter Israel" operates on the premise that in matters of Jewish law, even a high standard of 99
percent is not sufficient, since the one percent that is missing renders the product 100 percent nonkosher. Each step that is taken during the process of writing and production receives the full attention of the Oter Israel staff. Exacting quality control is conducted not only at the transition points from one stage in the production process to the other, rather, all aspects of the product are examined several times during each and every stage. There are certain types of unfitness that the halakhah rules cannot be corrected, resulting in the invalidation of the product. To avoid such a total loss of all the effort and resources that were invested, all our products are painstakingly examined throughout the production process.
Innovative production and quality assurance processes have been introduced at "Oter Israel", and special equipment that is commonly used in other industries has been adapted to the production of Torah scrolls, Tefillin, Mezuzot, and Megillot, for uncompromising quality and kashrut. In order to avoid any possibility of a conflict of interest during the course of their work, the salaries of all our employees are determined in accordance with work hours, regardless of output and without incentive pay that is common in some sectors of the economy. In both the production and the examination of any of our products, no deductions are taken from the employee`s salary if any item is ruled unfit.
All of these considerations are of no value if the owner of a company is primarily interested in profitability. At Oter Israel, the kashrut and quality of each of our products are given top priority. Any halakhic questions regarding the quality or kashrut of our products are resolved in the strictest possible manner. Items that have been ruled unfit are set aside for deposit in a Genizah as a matter of course, without hesitation.
Management and MarketingUnder the management of Rabbi Yisrael Klein, who himself is an ordained scribe, "Oter Israel" fill orders that are commissioned by customers, in accordance with the guidelines of the Marketing Department.
"Oter Israel"`s representatives are to be found in every convention, exhibition, or other event in which interest is shown for Torah scrolls, Tefillin, Mezuzot, and Megillot of the highest kashrut and quality.
"Oter Israel" is currently in the process of appointing representatives and distributors in Diaspora Jewish communities.
Packaging and ShippingAs in any modern plant, this department is responsible for shipments to customers in Israel and throughout the Diaspora.
The Factory OutletAlong with the items produced by "Oter Israel`, the factory outlet also offers a wide range of accessories such as Talitot, Talit and Tefillin bags, a diverse selection of Mezuzah cases, religious books, and unique souvenirs.
Guided ToursThe physical plant of "Oter Israel" is open to visits by groups and individuals who want to see with their own eyes how these holy objects, and especially Tefillin, are produced, from the beginning to the end of the process. Visitors can view a short film and watch a scribe at work, as well as all the machines and instruments in use in the plant.